Jennifer drives the Listening 360 service offering for AEV, helping clients to turn social listening data into insights, recommendations, and action.
Prior to joining Ant’s Eye View, Jennifer was the manager of the original Dell customer outreach program that found negative customer experience issues and assigned talented technicians to resolve customer’s service complaint. The results of this effort were cited in Business Week where negative sentiment improved from 49% to 22%.
Jennifer has held positions in Customer Service, Online, and Corporate Communications, all with one focus – improving customer engagement with the brand.
Find Jennifer on Twitter: @jenn_hughes