Take a look at this post on the Netflix blog. It’s a great example of transparency and direct conversation from the developers/product planners for the Netflix site to their users. I don’t regularly follow the blog, but I take this as a response to some criticism they were taking on the 
speed of innovation/change on the site. Makes for a good read – also read the comments in response which lean fairly strongly positive.
Thanks to Bokardo blogger Josh for getting me to take a regular look at what Netflix is doing.
Well done.
Sean