A few days ago I blogged about the User Generated Help and How-to Content model. Part of the challenging is managing the transition from static content forward into more dynamic or user generated content. Today, this blog post was shared with me. This was written by a Directory Services Support Engineer at Microsoft and posted to the Directory Services team blog. In this example, the experts behind the support scenes are using their blog as a tool to help organize and improve discoverability of the best knowledgebase content available on their topic.
Nice, simple idea to start bridging these two content worlds.
Sean
View Comments »
No comments yet.
RSS feed for comments on this post. TrackBack URL
Leave a comment