Ant’s Eye View is proud to welcome Jennifer Hughes to the AEV team. Jennifer will be leading our NEW Listening 360 Service. Listening is core to the AEV methodology and usually the overlooked stage of meaningful customer engagement. Listening 360 will provide our clients with business insights in areas of customer service, product feedback, identifying brand advocates, sales leads, and corporate reputation.
Welcome Jennifer!
Jennifer joins AEV from Dell, Inc. At Dell, Jennifer was the manager of the original customer outreach program that found negative customer experience issues and assigned talented technicians to resolve customer’s service complaints. All of the outreach started with an online mention of Dell or Dell products. Results were cited in Business Week where negative sentiment decreased from 49% to 22%. Jennifer has held positions in Customer Service, Online, and Corporate Communications, all with one focus – improving customer engagement with the brand. We’re proud to add another proven practitioner to our team of professionals here to help our client achieve success with social customer engagement.
Jennifer is a native Texan, where her family roots run deep. She is a wife to Richard and mother to twin boys, Hayden and Holden. She loves tackling local sprint triathlons, but you are more likely to find her kayaking on Lady Bird Lake in preparation for her next Adventure race. She says she does it for the fitness, but we know she really likes the adventure! Jennifer wrote about how she used technology in all areas of life in the Cyber Sisterhood Blog for Dell.
You can follow Jennifer on twitter: @jenn_hughes
More to announce soon! Our ant’s are becoming an army and are on the march!
If you’d like more information or to schedule a briefing on our listening service, please contact Sean McDonald or Jennifer Hughes.
Sean